We do understand that unforeseen circumstances can arise that may lead to the cancellation of an appointment or class booking. However, if this happens, we ask that notice be given at least 24 hours in advance.

Sports & Spinal Cancellation Policy:

• If you cancel within 24 hours, a $50 charge will be added to your account and debited at your next appointment.
• If you cancel within 4 hours, the full fee charge will be added to your account and debited at your next appointment.
• If you cancel a class within 24 hours, a $10.00 fee will be added to your account and debited at your next appointment.
• If you cancel a class the day of, you will lose 1 class from your pack or be charged the full fee from the class, which will be added to your account and debited at your next appointment.

All patients will be given one warning of the cancellation policy.

This policy enables us to open and utilise cancelled appointments and better serve the needs of all patients.

For all NDIS, Home Care, or third party patients, please refer to your individual service agreements for the cancellation policy that applies to your treatment.